Webinar- Transforming the Customer Experience

Join Customer Experience Expert and Author Annette Franz for our January 8th Webinar - Transforming the Customer Experience … from the Inside Out

Presenter Bio


Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy. With more than 25 years of experience in the experience management discipline, she’s an internationally-recognized thought leader, coach, and keynote speaker and is the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). She is also Board Chair for the Customer Experience Professionals Association.

Webinar Description

There’s a strong link between employee experience and customer experience. But companies still refuse to make the employee experience a priority, focusing instead on shareholder value, the bottom line, and customer experience (first) without considering the implications of a poor employee experience on all of the above. You’ve got to focus on the employee experience to improve the customer experience – and business outcomes.

Key takeaways for attendees from this session include:

  • A clear understanding of what employee experience is and why it matters
  • How employee experience and customer experience are connected
  • How to design a great employee experience
  • How to assess the employee experience and your leadership
Webinar joining information will be sent directly to registered participants prior to the webcast.
Registration is free for members and $25 for the general public.
You must be logged in to register for this event. Please create a free account if you are not an IMCA member.
1/8/2020 11:30 AM - 12:30 PM

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Important Dates

2020 IMCA Annual Conference & Showcase Gala

Monday, June 22 - Wednesday, June 24, 2020
Omni Orlando Resort at Championsgate
Orlando, FL


Improve the Customer Experience...Inside and Out- Featuring Annette Franz 
Wednesday, January 8th, 11:30am CT/12:30pm ET
Learn more and register