Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy. With more than 25 years of experience in the experience management discipline, she’s an internationally-recognized thought leader, coach, and keynote speaker and is the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). She is also Board Chair for the Customer Experience Professionals Association.
There’s a strong link between employee experience and customer experience. But companies still refuse to make the employee experience a priority, focusing instead on shareholder value, the bottom line, and customer experience (first) without considering the implications of a poor employee experience on all of the above. You’ve got to focus on the employee experience to improve the customer experience – and business outcomes.
Key takeaways for attendees from this session include:
Webinar joining information will be sent directly to registered participants prior to the webcast.
- A clear understanding of what employee experience is and why it matters
- How employee experience and customer experience are connected
- How to design a great employee experience
- How to assess the employee experience and your leadership
Registration is free for members and $25 for the general public.
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